This Refund Policy applies to paid Syntactic Academy subscriptions. It should be read with our Terms of Service and Privacy Policy.
Subscription cancellation
You may cancel at any time before your next billing date through the billing-management area, the Stripe Customer Portal where available, or by contacting contact.support@syntactic-academy.com. Cancellation stops future renewal charges. You keep paid access until the end of the current billing period.
Refunds
Except where required by applicable law, subscription payments are non-refundable. Cancelling does not create a refund for unused time remaining in the current paid billing period.
We may review exceptional technical or billing errors case by case. Submit a request within 7 days of the charge and provide enough information for us to investigate.
Refund-security rule
All approved refunds are issued only through Stripe to the original payment method used for the relevant purchase. Syntactic Academy does not send refunds by bank transfer, PromptPay, cash, cryptocurrency, e-wallet transfer, or to a different payment account or person.
This rule protects customers and helps prevent fraud. We may request additional information before issuing a refund where appropriate.
Fraud and suspicious activity
We may delay, restrict, suspend, or cancel access where we reasonably suspect unauthorized payment use, card testing, account abuse, fraudulent activity, or a violation of our Terms. Where appropriate, we may request additional information before restoring access or issuing a refund.
Contact
For cancellation, billing, or refund questions, contact contact.support@syntactic-academy.com.